Refund Policy

Satisfaction Guarantee

At IPTV Smart Pro, we stand behind the quality of our service. Every subscription plan includes a satisfaction guarantee with a refund window tailored to the plan duration:

• -1 Month (Starter) - 24-hour refund: If you are not satisfied within the first 24 hours of purchase, request a full refund.
• -3 Months (Basic) - 7-day refund: You have 7 days from your purchase date to request a full refund if not satisfied.
• -12 Months (Smart) - 14-day refund: You have 14 days from your purchase date to request a full refund if not satisfied.
• -24 Months (Smart+) - 30-day refund: You have 30 days from your purchase date to request a full refund if not satisfied.

How to Request a Refund

To request a refund, please contact our support team via WhatsApp or email within your plan's refund period. Provide your order details and the reason for your request. Our team will process your refund promptly.

Refund Conditions

• -Refund requests must be made within the applicable refund period for your plan.
• -The refund applies to the subscription fee paid.
• -Refunds are processed using the original payment method.
• -Processing time may take 5-10 business days depending on your payment provider.
• -Renewal subscriptions are not eligible for refund after the applicable refund period.

Contact Us

If you have any questions about our refund policy, please don't hesitate to reach out to our support team via WhatsApp. We're available 24/7 and always happy to help.